Business and Skills: Customer Service

As the tourism industry becomes ever more competitive, the need for excellent customer service increases. Customer service today goes way beyond 'have a nice day' and is often so influential in generating business that it has become part of the marketing strategy for many businesses.

The Partnership promotes the Welcome to Excellence Programme of Customer Service, this being the established and well respected industry standard.

More about the Welcome to Excellence programme here

The Partnership believe that local knowledge is an essential element of customer service and have therefore added three tailored courses to the Welcome Host portfolio:

• Welcome Dorset Host
• Welcome Jurassic Host
• Welcome Bournemouth Host
  

To see our current Customer Service Training Opportunities please see our training page here

If you wish to hold an in-house customer service course on your premises, or group together with other local providers, we would be pleased to quote for a bespoke  training event. Please call Teresa Salmon on 01202 451151









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