National Certificate in Customer Service Free The drive to raise levels of customer service has been championed by Bournemouth and Poole Councils. If you have a business in the conurbation  with less than 50 staff you qualify for this training. You can nominate as many staff as you like - even yourself!

Duration 4 Days       Welcome Host Sept/Oct/Nov Spaces Welcome International Oct/Nov Spaces Welcome All Oct/Nov  Spaces Welcome Line/Welcome Host Plus Oct/Nov   Spaces

Based on the industry standard Welcome to Excellence Programme this qualification comprises the above five one-day modules.  All modules are to be completed to to qualify for the sponsorship. Part of the 2012 Welcoming Our World Customer Service Campaign.

 

E-Marketing Free For all those who want to learn how to find and secure new customers using e-marketing and give their business a greater online presence. This one day session will give you a real feel for what can be achieved  - and how others like you are using the internet to get results.

Duration 1 Day  10:00 - 4:00 pm        Dorchester Call for dates Spaces Lyme Regis Call for dates Spaces Bridport Call for dates Spaces Bournemouth 12 September Spaces

This popular IT workshop is delivered by Falcon Internet Marketing a local, well established internet marketing specialist. Discuss your particular requirements in detail in the optional (subsidised)  2 hour consultancy for every participant.

Retail Trainig for Attractions with Retail Outlets POA Extracted from the Retail Skillshop prospectus, these courses are ideal for attractions with a retail outlet. On these courses you will be among dedicated retailers from the high street, a useful experience for all we'd like to think!

Supersellers 1 day Spaces Assertiveness Training Half-day Spaces Effective Recruitment Interviewing Half-day Spaces Team Building & Motivation 1 day Spaces  Leadership & Management 3 days  Spaces  Visual Merchandising (Entry Level) 2 days  Spaces  Visual Merchandising (Intermediate)  Evening Spaces  Effective Customer Service  Half-day Spaces

The above courses are all subsidised by the Dorset Retail Skillshop. Further details and bookings contact Mandy Payne on 001202 451187

English Language Training
We are delighted to be able to respond to the many requests for English Language training by offering subsidies on ESOL training (English for Speakers of Other Languages). The way this works is  - you identify the appropriate ESOL course - maybe from your local college or Adult Learning Centre - and contact us with the fee. We are likely to be able to reduce your costs by as much as 50%.

Duration	6 months (100 hours) approx
Speaking & Listening
Reading
Writing

To find out more about English Language training for your overseas staff please call the Partnership on 101202 451187